POLICIES

Thank you for taking the time to be informed of some of the business policies that Z.C. For Hair has in place! These policies are implemented to make sure we all stay on schedule with our busy lives. To respect everyone's time, a non-refundable retainer fee must be paid at the time of scheduling for all appointments each time. Also, it's recommended that you refer to the F.A.Q. Section  before deciding to partner with us. Requesting any services from Z.C. For Hair serves as acknowledgment that you agree to abide by all salon policies.

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How scheduling works, retainer fees,
​Re-schedule & Cancellations
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When requesting any services from Z. C. For Hair, we require for all guests to opt in to receive text messages and emails to communicate with Zarinah and her team in regards to appointments, pre and post service. A reminder will be sent via text and/or email with further instructions for your appointments and that requires you respond to them to confirm that your appointment should be held.

When a service is chosen on the booking site:

1. It's received as a request for an appointment. All service requests require a non-refundable retainer fee. The retainer fee is "pending" in escrow until the request is either accepted or declined by Zarinah.
2. You will receive an automated email stating that your request is being reviewed. This may take up-to 3 business days but if we need more information from you via email, it may take longer until we hear back from you.
3. When an appointment request has been accepted, you will receive an email with confirmation stating that the appointment was accepted. Then, your card is actually charged the non-refundable retainer fee (no longer "pending"). When an appointment request has been declined, you will receive an automated email with a message that the appointment was declined. The retainer fee is then released out of escrow back in to your account (meaning the pending charge comes off your bank account). If you haven't received any automated email stating your appointment was accepted or declined up-to 3 business days later, check your email inbox to find out if we needed additional information from you. ​
4. The retainer fee will go towards the service cost. If you requested an appointment directly with Zarinah or the Administrative assistant, an invoice will be sent to you to collect payment of the non-refundable retainer fee. Payment must be collected as soon as possible to avoid losing the desired spot.

• If you request both a consultation and a service appointment separately, the consultation will be accepted first and the service request will either remain "pending" until after the consultation is complete, or may be declined until your consultation reaches the climax.​
• If you can't keep your appointment, you can check your inbox for the original confirmation email and click the reschedule link.
• Cancellations and reschedules are accepted up-to 72-hours before the beginning of the appointment. The non-refundable retainer fee will go towards a 1-time opportunity to reschedule.
• Only 1 reschedule is accepted before the retainer fee will automatically forfeit. The retainer fee does not transfer to a 2nd reschedule. If you must reschedule a 2nd time, your only option is to cancel your appointment which automatically forfeits the retainer fee. A new appointment request must be made along with a new retainer fee payment made by the client. Please keep in mind that about 75% of all appointments are pre-booked 1-3 months in advance by new and established clientele on a regular basis. Therefore, there is no guarantee that there will be a slot available for rescheduling due to availability. Please only request an appointment if you know you can make it to that appointment under normal circumstances to avoid additional fees.
• Failure to reschedule 72-hours before the beginning of the original appointment will forfeit the retainer fee and an additional 50% charge of the total service cost will incur to the client via their card on file or due by invoice and must be paid immediately.
• Failure to cancel 72-hours before the beginning of the original appointment will forfeit the retainer fee and an additional 50% charge of the total service cost will will incur to the client via their card on file or due by invoice and must be paid immediately.
• If you must cancel before 72-hours of the original appointment rather than reschedule, the retainer fee will automatically forfeit and isn't eligible for transfer of a new appointment or products.
• If you requested the wrong service (that was accepted and confirmed), but you show up the day of your appointment requesting a different service that isn't equivalent in pricing and duration, you will be charged the higher-priced service. However, there are no guarantees your request can be accepted or accommodated due to availability.
• If you show up for your scheduled appointment but ask to cancel the service, you will be charged 100% of the total service cost as a cancellation fee.
• As of August 2021, Zarinah is no longer accepting new children clients under the age of 18 until further notice. We will update our email list registrants if and when this may change.
• We are not responsible for cancellation requests attempted but not made and finalized, including: requests texted, messaged/commented on social media or Google, or requests sent to the wrong email address. Check your inbox for the original confirmation email to self-manage your appointment. If it's past the 72 hour notice window, you must email us immediately and you will be charged the lesser fee of 50 % of the total service cost.
• No-Show will be charged 100% of the total service cost.
• All policies are applicable to video appointments as well.
• For video appointments, please ensure that you can attend the meeting free from distractions. A video appointment will be automatically cancelled immediately if there are excessive distractions that constantly interrupt the meeting. No refunds will be given.
• All video meetings are recorded for educational and research purposes. It is not shared with anyone outside of our organization with out your written or digital consent.
• Failure to arrive at your appointment without following pre-service guidelines (i.e. detox, e.tc.) may result in cancellation of your appointment, a cancellation fee, and forfeiture of your retainer fee.
• Excessive scheduling changes, payment collection issues, or failure to follow at-home, pre and post-service guidelines will result in termination of the business-client relationship and future bookings will be declined. We reserve the right to refuse service.
• If Zarinah has a rare need to cancel your appointment, a serious effort will be made to reschedule your appointment to the soonest available date possible.
• Retainer fees are NON-REFUNDABLE once an appointment request has been actually accepted, it's considered final sale.​

Payments and Service Costs

• Credit/debit card must be entered on the booking site to prepay the retainer fee for your appointment. The remaining balance is due at the time of your appointment or sooner. Card payments may incur a minimum of a 3% fee.
• Payments for retainer fees are only accepted with a debit or credit card. The remaining balance can be paid in cash, card, or NFC.
• ​​Sorry, personal checks are not accepted at this time. 
• Most services are quoted with starting prices and a typical duration. Therefore, pricing may increase if your service significantly exceeds the normal duration of the service.
• Cancellations/reschedules are accepted up-to 72-hours before the beginning of the appointment. The retainer fee will go towards a 1-time opportunity to reschedule. . We are not responsible for cancellation requests attempted but not made and finalized. No-Show is charged 100% of the service cost. Late canceations are 50% of the total service cost. Retainer fees are NON-REFUNDABLE. 

Running Late?

• ​Life happens! So if you're running late, please contact Zarinah so that she knows to still expect you. However, if your arrival time will significantly interfere with other appointments, then your appointment may: (a.) transfer into a "walk-in" service to avoid other appointments from running behind schedule. or (b.) need to be rescheduled for a different date accompanied by a new retainer fee in addition to a late fee (the original retainer fee payment will forfeit as well). ​​

Service Satisfaction, Safety, e.t.c.

• ​Please note that if a cosmetology appointment needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.​
• ​PLEASE NO ADDITIONAL GUESTS INTO THE SALON. Seating is only available for guests receiving services and for staff.
• Do not bring children to your appointment. If children arrive with any guest, the appointment will be cancelled and charged a cancellation fee.
• For Health and Safety standards, we are unable to use outside products. We only use the products from our salon.
• Please follow social distancing guidelines during the pandemic in order to limit exposure.
• If you still show up sick, or we discover during your service that your are having symptoms of a viral or bacterial infection, we will ask you to leave rather you believe it isn't contagious or not. You will be still be charged a cancellation fee of the greater amount of 100% of the total service cost.​

{Retail items are non-refundable and final sale}.

Pricing and policies are subject to change without notice.