POLICIES
Appointments & Fees
Sales and Service Termination
- 72-Hour Cancellation Policy: All cancellations and reschedules require a minimum of 72 hours' notice.
- Deposits/Retainer Fees: The retainer is non-refundable. It allows for a one-time reschedule opportunity within 30 days. Retainer fees do not transfer to a second reschedule.
- How to Manage: Appointments must be canceled via the text message confirmation reminder by selecting the "cancel" link. To reschedule, reply to your text confirmation-reminders, or the contact form on the home page of the website (or via your client portal). We are not responsible for cancellation requests attempted but not made and finalized, including: requests texted to an inactive or wrong number, DM/commented on social media, or requests sent to the wrong email address.
- Late Cancellation (less than 72 hours): The retainer fee is forfeited, and you will incur an additional charge of 50% of the total service cost.
- No-Show & Same-Day Cancellation: Will be charged 100% of the total service cost.
- Booking Commitment: Due to high demand (appointments pre-booked 1–4 months out), rescheduling availability is not guaranteed. If your schedule is unpredictable, we recommend booking within 48 hours of the service time or joining the waitlist.
- Retainer Fees: Accepted via physical or digital debit/credit card only (including NFC payments like Apple Pay or Google Pay).
- Remaining Balance: Accepted via debit/credit card, NFC payments, or cash (we do not keep change on-hand).
- Checks: Personal checks are not accepted.
- Pricing: Quoted prices are starting rates. The final cost may increase if the service time significantly exceeds the typical duration or if additional services are added.
- Life happens! If you are running late, please notify us immediately by replying to your appointment reminder, through the Client Portal, or our business text-only line. If your late arrival significantly interferes with subsequent appointments, your service may be adjusted in one of two ways:
- You may have to wait to be serviced. Your service may be shortened when applicable.
- It may need to be rescheduled for a new date, which will forfeit the original retainer and require a new retainer fee and a late fee.
- Due to the intimate nature of our space, refrain from bringing additional guests. Seating is only available for clients receiving services.
- Walk-ins are not permitted for any reason.
- Do not bring children to your appointment.
- For health and safety standards, we are unable to use products that isn't from our establishment. We only use products from our salon.
- For health and safety concerns, please stay home if you're sick. Communicate this to us as soon as possible.
Sales and Service Termination
- Final Sale: All sales are final, including any pre-reserved add-ons and retail items. If a service needs an adjustment to fully satisfy our guests, we give a 3-day opportunity to do so at no additional cost (excludes Consultations, Trichology, and other Wellness-related services). We do not give refunds.
- Refusal of Service: We reserve the right to refuse service. Excessive appointment changes, payment collection issues, or failure to follow guidelines will result in termination of the client relationship and future reservations will be declined.
- Children Clients: As of August 2021, Zarinah is not accepting new clients under the age of 18 at this time.
- Video Appointments: All policies apply to video appointments. Attendees must be distraction-free.
Pricing and policies are subject to change without notice.
Important Expectations We want to ensure clear expectations as you begin your journey!
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Pricing and policies are subject to change without notice.
