POLICIES

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Thank you for taking the time to be informed of some of the business policies that Z.C. For Hair has in place! These policies are implemented to make sure we all stay on schedule with our busy lives. To respect everyone's time, a deposit must be paid at the time of scheduling for all appointments each time.

Deposits, Re-schedule & Cancellations
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  • Deposit prepayments will go towards the service cost. If you schedule an appointment directly with me, an invoice will be sent to you to collect payment of your deposit. Payment must be collected as soon as possible to avoid losing your spot. 
  • If for some reason you can't make it to your appointment, inform Zarinah within 48-hours before the beginning of the appointment and the deposit will go towards a 1-time opportunity to reschedule.
  • Only 1 reschedule attempt will be made before a deposit prepayment will automatically forfeit. The new rescheduled slot must be booked within 2 weeks of the original appointment in order to avoid losing your deposit. However, please keep in mind, that about 75% of all appointments are pre-booked 1-3 months in advance by new and established clientele on a regular basis. Therefore, there is no guarantee that there will be a slot available for rescheduling during this 2 week window. 
  • Failure to reschedule within 48-hours before the beginning of the original appointment will forfeit your deposit prepayment and an additional 50% charge of the total service cost will incur.
  • If you must cancel rather than reschedule, the deposit payment will automatically forfeit.
  • Failure to cancel directly with Zarinah within 48-hours of the scheduled appointment may cause a charge of 50% of the total service cost in addition to deposit forfeiture.
  • No-Show will be charged 100% of the total service cost.
  • Excessive scheduling conflicts, fee and payment collection issues, or failure to follow at-home,  pre and post-service guidelines will result in termination of the business-client relationship and future bookings will be declined. We reserve the right to refuse service.
  • If Zarinah has a rare need to cancel your appointment, a serious effort will be made to reschedule your appointment to the soonest available date possible.
  • Deposits/prepayments are NON-REFUNDABLE.

Payments
  • A credit/debit card must be entered on the booking site to prepay the deposit amount while choosing your appointment online. The remaining balance is due at the time of your appointment.
  • Card payments may incur a minimum of 2.80% fee.
  • ​​Sorry, personal checks are not accepted at this time.
  • Please allow 24-48 business hours for a follow-up email or text with the status of your appointment request. Additional information may be needed from you before your request is accepted.

Running Late?
  • ​Life happens! So if you're running late, please call or text Zarinah asap. If it's more than 15 minutes, a late fee may be applied to your final service cost and your appointment may transfer into a "walk-in" service to avoid other appointments from running behind schedule. Your appointment may need to be rescheduled for a different date accompanied by a new deposit payment.

Service Satisfaction, Safety, e.t.c.
  • ​Please note that if a service needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.​
  • ​PLEASE NO ADDITIONAL GUESTS INTO THE SALON. Seating is only available for guests receiving services and for staff.
  • Do not bring children to your appointment. If children arrive with any guest, the appointment will be cancelled and charged a cancellation fee.
  • Please follow all CDC recommendation during the pandemic in order to limit exposure. Please refer to: COVID-19 & Your Service for more information of how to comply with these new guidelines.
{Retail items are non-refundable and final sale}.