Policies

POLICIES

Thank you for taking the time to be informed of the business policies that Z.C. For Hair has in place! These policies are implemented to make sure we all stay on schedule with our busy lives. It's recommended that you refer to the F.A.Q. Section before deciding to partner with us. Requesting any services from Z.C. For Hair serves as acknowledgment that you agree to abide by all salon policies.

How scheduling works

Z. C. For Hair require all guests to opt-in to receive text messages and emails to communicate with Zarinah and her team via the client portal in regards to appointments, protocols, regimen, pre and post service instructions, arrival directions, and documents. A reminder will be sent via text and/or email with further instructions for your appointments and may require your response to them to confirm that your appointment should be held.

Re-schedule & Cancellations

To request an appointment, a non-refundable retainer fee is due at the time of scheduling.
Cancellations and reschedules are accepted up-to 72-hours before the beginning of the appointment. The non-refundable retainer fee will go towards a 1-time opportunity to reschedule within 30 days.
To Cancel: Login to your client portal, navigate to the appointment and click on the cancel button.
To Reschedule: Rescheduling takes place via your client portal as a message/email. Rescheduling is a one time opportunity per appointment before loosing the retainer fee.
Retainer fees do not transfer to a 2nd reschedule.
Due to demand, please keep in mind that approximately 75% of all appointments are pre-booked 1-3 months in advance by new and established clientele on a regular basis. Therefore, we cannot guarantee availability for rescheduling.
To avoid additional fees, please only request an appointment if you know you can commit to keeping it under normal circumstances. Pre-booking with Z.C. For Hair is not recommended for those with a unpredictable schedule or fluctuant availability.
Failure to reschedule or cancel 72-hours before the beginning of the original appointment will forfeit the retainer fee, and an additional 50% charge of the total service cost will incur to the client. Cancellation fees must be paid immediately.
If you must cancel before 72-hours of the original appointment rather than reschedule, the retainer fee will automatically forfeit and isn't eligible for transfer of a new appointment or products.
As of August 2021, Zarinah is no longer accepting new children clients under the age of 18 until further notice. We will update our email list registrants if and when this may change (and remove this section from the policy page).
We are not responsible for cancellation requests attempted but not made and finalized, including: requests texted to an inactive or wrong number, DM/commented on social media, Google, or requests sent to the wrong email address. If it's past the 72-hour notice window, you must contact us via your client portal immediately.
No-Show will be charged 100% of the total service cost.
Same-day cancellations is subjected to a fee of up to 100% of the total service cost.
All policies are applicable to video appointments as well.
For video appointments, please ensure that you can attend the meeting free from distractions.
Video meetings may be recorded for educational and research purposes. It is not shared with anyone outside of our organization without your written/digital consent.
Failure to arrive at your appointment without following pre-service guidelines (i.e. detox, e.tc.) may result in a cancellation of your appointment.
Excessive appointment changes, payment collection issues, or failure to follow at-home, pre and post-service guidelines will result in termination of the business-client relationship and future bookings will be declined. We reserve the right to refuse service.
If Zarinah has a rare need to cancel your appointment, a serious effort will be made to reschedule your appointment to the soonest available date possible.
Retainer fees are non-refundable.
All sales are Finale.

Payments and Service Costs

Payments for retainer fees are only accepted with a physical debit/credit card, or a digital debit/credit card connected to your phone (NFC payments such as: Apple pay, Samsung Pay, Android pay, or Google pay) . The remaining balance can be paid in cash, card, Apple pay, Samsung Pay, Android pay, or Google pay.
Sorry, personal checks are not accepted at this time.
We do not accept payments from Zelle, Venmo, or PayPal.
Most services are quoted with starting prices and a typical duration. Therefore, pricing may increase if your service significantly exceeds the normal duration of the service.
All sales are finale.

Running Late?

Life happens! If you're running late, please contact us from the Client Portal or our business text-only line so that we know to still expect you. However, if your arrival time will significantly interfere with other appointments, then your appointment may: (a.) transfer into a "walk-in" service to avoid other appointments from running behind schedule, or (b.) need to be rescheduled for a different date accompanied by a new retainer fee in addition to a late fee (the original retainer fee payment will forfeit).

Service Satisfaction, Safety, e.t.c.

Please note that if a cosmetology appointment needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.
Due to the intimate nature of our space, refrain from bringing additional guests. Seating is only available for clients receiving services and for staff.
Walk-ins are not permitted for any reason.
Do not bring children to your appointment.
For health and safety standards, we are unable to use products that isn't from our establishment. We only use products from our salon.
For health and safety concerns, please stay home if you're sick. Communicate this to us as soon as possible.
All sales are finale.

{Retail items are non-refundable and final sale}.