POLICIES
• Thank you for taking the time to be informed of some of the business policies that Z.C. For Hair has in place! These policies are implemented to make sure we all stay on schedule with our busy lives! Therefore, there is a policy in place that Zarinah follows to avoid scheduling conflicts. Please keep in mind that when you schedule an appointment, you own that time; which means another person can't take your spot. With that being said, if you schedule a slot that someone else also wanted but then you cancel at the last minute, that affects our bottom line. Other guests who would have taken that spot, but couldn't because you scheduled it first. To respect everyone's time, a deposit must be paid at the time of scheduling for all services and all appointments each time you book a service with Zarinah. This deposit helps to secure your spot and will go towards your service cost. If for some reason you can't make it to your appointment, inform Zarinah within 24 hours before the beginning of your appointment and the deposit will go towards the opportunity to reschedule.
• After the service is complete, you pay the remaining balance at the time of your appointment.
• A credit/debit card must be entered on the booking site to prepay the deposit amount while choosing your appointment online. Your card is also on file for any appointment incidentals (i.e. insufficient cancellations, no-show)
• Failure to reschedule within 24 hours before the beginning of the original appointment will forfeit your deposit prepayment and an additional 50% charge of the total service cost will incur to your card on file.
• Deposit prepayments can only be transferred to a new rescheduled appointment time and date in order to avoid a forfeit of this payment. Rescheduling (within the 24 hour window) instead of canceling will help to prevent the additional 50% cancellation fee (Deposits/prepayments are NON-REFUNDABLE).
• Only 1 reschedule attempt will be made before a deposit prepayment will automatically forfeit. The new rescheduled slot must be booked within 2 weeks of the original appointment in order to avoid losing your deposit. However, please keep in mind, that about 75% of all appointments are pre-booked 1-3 months in advance by new and establised clientele on a regular basis. Therefore, there is no gurantee that there will be a slot available for rescheduling during this 2 week window.
• If a cancellation is needed versus a rescheduling, your deposit will automatically forfeit.
• Failure to cancel directly with Zarinah within 24 hours of your scheduled appointment will cause a charge of 50% of the total service cost to your card on file from the booking site in addition to the deposit forfeiture.
• Life happens! So if you're running late, please call or text Zarinah asap. If it's more than 15 minutes, a late fee may be applied to your final service cost and your appointment may transfer into a "walk-in" service to avoid other appointments from running behind schedule; or your appointment may need to be rescheduled for a different date.
• Patrons that have excessive conflicts with any appointments and/or payment collection issues will be blocked from doing business with Z.C. For Hair. We reserve the right to refuse service.
• Cash is preferred. However, card payments are accepted (Visa, Mastercard, Discover, Amx). A minimum of 2.80% fee will be applied to all card payments plus tax.
• Please note that if a service needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.
•Deposits, service costs and retail items are non-refundable and final sale.
• Sorry, personal checks are not accepted at this time.
FOLLOW THE INSTRUCTIONS BELOW:
• After the service is complete, you pay the remaining balance at the time of your appointment.
• A credit/debit card must be entered on the booking site to prepay the deposit amount while choosing your appointment online. Your card is also on file for any appointment incidentals (i.e. insufficient cancellations, no-show)
• Failure to reschedule within 24 hours before the beginning of the original appointment will forfeit your deposit prepayment and an additional 50% charge of the total service cost will incur to your card on file.
• Deposit prepayments can only be transferred to a new rescheduled appointment time and date in order to avoid a forfeit of this payment. Rescheduling (within the 24 hour window) instead of canceling will help to prevent the additional 50% cancellation fee (Deposits/prepayments are NON-REFUNDABLE).
• Only 1 reschedule attempt will be made before a deposit prepayment will automatically forfeit. The new rescheduled slot must be booked within 2 weeks of the original appointment in order to avoid losing your deposit. However, please keep in mind, that about 75% of all appointments are pre-booked 1-3 months in advance by new and establised clientele on a regular basis. Therefore, there is no gurantee that there will be a slot available for rescheduling during this 2 week window.
• If a cancellation is needed versus a rescheduling, your deposit will automatically forfeit.
• Failure to cancel directly with Zarinah within 24 hours of your scheduled appointment will cause a charge of 50% of the total service cost to your card on file from the booking site in addition to the deposit forfeiture.
• Life happens! So if you're running late, please call or text Zarinah asap. If it's more than 15 minutes, a late fee may be applied to your final service cost and your appointment may transfer into a "walk-in" service to avoid other appointments from running behind schedule; or your appointment may need to be rescheduled for a different date.
• Patrons that have excessive conflicts with any appointments and/or payment collection issues will be blocked from doing business with Z.C. For Hair. We reserve the right to refuse service.
• Cash is preferred. However, card payments are accepted (Visa, Mastercard, Discover, Amx). A minimum of 2.80% fee will be applied to all card payments plus tax.
• Please note that if a service needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.
•Deposits, service costs and retail items are non-refundable and final sale.
• Sorry, personal checks are not accepted at this time.
- PLEASE NO ADDITIONAL GUESTS INTO THE SALON. Seating is only available for guests receiveing services and for staff.
- Do not bring children to your appointment. If children arrive with any guest, the appointment will be cancelled and charged a cancelation fee.
FOLLOW THE INSTRUCTIONS BELOW:
