POLICIES

Thank you for taking the time to be informed of some of the business policies that Z.C. For Hair has in place! These policies are implemented to make sure we all stay on schedule with our busy lives. To respect everyone's time, a deposit must be paid at the time of scheduling for all appointments each time. Also, it's recommended that you refer to the F.A.Q. Section  before deciding to partner with us. Requesting any services from Z.C. For Hair serves as acknowledgment that you agree to abide by all salon policies.

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How scheduling works, Deposits, Re-schedule & Cancellations
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When requesting any services from Z. C. For Hair, we require for all guests to opt in to receive text messages and emails to communicate with Zarinah and her team in regards to appointments and such. A reminder will be sent via text and/or email with further instructions for your appointments and that requires you respond to them to confirm that your appointment should be held. Be sure to log-in to your profile via square to mange your communications settings.

When a service is chosen by a customer on the booking site:

1. It's received as a request for an appointment. All service requests require a deposit. A deposit prepayment is "pending" in escrow until the request is either accepted or declined by Zarinah. 
2. You will receive an automated email stating that your request is being reviewed. This may take approximately 3 business days but if we need more information from you via email, it may take longer until we hear back from you.
3. When an appointment request has been accepted, you will receive an email with confirmation stating that the appointment was accepted. Then, your card is actually charged for the deposit prepayment (no longer "pending"). When an appointment request has been declined, you will receive an automated email with a message that the appointment was declined. The deposit prepayment is then released out of escrow back in to your account (meaning the pending charge comes off your bank account). If you haven't received any automated email stating your appointment was accepted or declined in approximately 3 business days, check your email inbox to find out if we needed additional information from you. ​

• Deposit prepayments will go towards the service cost. If you requested an appointment directly with Zarinah or the Administrative assistant, an invoice will be sent to you to collect payment of the deposit. Payment must be collected as soon as possible to avoid losing the desired spot.
• If you request both a consultation and a service appointment separately, the consultation will be accepted first and the service request will either remain "pending" until after the consultation is complete, or may be declined (in this case, you may be instructed to make a new request if there is a mutual agreement to move forward with a service appointment).​
• If for some reason you can't make it to your appointment, log in to your profile from the Scheduler and you can self-manage your own appointments. Cancellations and reschedules are accepted up-to 48-hours before the beginning of the appointment The deposit/prepayment will go towards a 1-time opportunity to reschedule.
• Only 1 reschedule attempt will be made before a deposit/prepayment will automatically forfeit. However, please keep in mind that about 75% of all appointments are pre-booked 1-3 months in advance by new and established clientele on a regular basis. Therefore, there is no guarantee that there will be a slot available for rescheduling due to availability. 
• Failure to reschedule 48-hours before the beginning of the original appointment will forfeit the deposit prepayment and an additional 50% charge of the total service cost will be incurred to the client and must be paid within 2 business days.
• Failure to cancel 48-hours before the beginning of the original appointment will forfeit the deposit prepayment and an additional 50% charge of the total service cost will be incurred to the client and must be paid within 2 business days.
• If you must cancel before 48-hours of the original appointment rather than reschedule, the deposit/prepayment will automatically forfeit.
• If you requested the wrong service (that was accepted), but you show up requesting a different service that isn't equivalent in pricing and duration, you will be charged the price of the original appointment. However, there are no guarantees your request can be accepted or accommodated.
• If you show up for your scheduled appointment but ask to cancel the service, you will be charged 100% of the total service cost as a cancellation fee.
• As of August 2021, Zarinah is no longer accepting new children clients under the age of 18 until further notice. So, if your appointment request was accepted and you show up for your scheduled appointment but it's actually for a child or teen under the age of 18 years old, your appointment will be cancelled and you will be charged 100% of the total service cost as a cancellation fee. 
• We are not responsible for cancellation requests attempted but not made and finalized, including: requests texted, messaged/commented on social media, or requests sent to the wrong email address. 
• No-Show will be charged 100% of the total service cost.
• All policies are applicable to video appointments as well.
• For video appointments, please ensure that you can attend the meeting free from all distractions. A video appointment will be automatically cancelled immediately if there are excessive distractions that constantly interrupt the meeting. No refunds will be given.
• Failure to arrive at your appointment without following pre-service guidelines (i.e. detox, e.tc.) may result in cancellation of your appointment, a cancellation fee, and forfeiture of your deposit prepayment.
• Please do not arrive with the hair pulled back into a puff. Prior approval from Zarinah must be made in order to add a detangling session to your appointment that is charged per half hour.
• Excessive scheduling changes, payment collection issues, or failure to follow at-home, pre and post-service guidelines will result in termination of the business-client relationship and future bookings will be declined. We reserve the right to refuse service.
• If Zarinah has a rare need to cancel your appointment, a serious effort will be made to reschedule your appointment to the soonest available date possible.
• Deposits/prepayments are NON-REFUNDABLE once an appointment request has been actually accepted, it's considered final sale.​

Payments and Service Costs

• Credit/debit card must be entered on the booking site to prepay the deposit or prepay for a service appointment while choosing your appointment online. The remaining balance is due at the time of your appointment.
• Cash and card payments are acceptable forms of payment. However, contactless payments are taking priority due to covid-19.
• Card payments may incur a minimum of 2.80% fee.
• ​​Sorry, personal checks are not accepted at this time.
• ​Please allow approximately 72 business hours for a follow-up email or text with the status of your appointment request. Additional information may be needed from you through email or the Square online messaging feature (text) before your request is accepted. If the additional information is not received in a timely manner, the service may be declined and the pre-payment will be release out of "escrow" back into your bank account.​
• Most services are quoted with starting prices and a typical duration. Therefore, pricing may increase if your service significantly exceeds the normal duration of the service.

Running Late?

• ​Life happens! So if you're running late, please contact Zarinah so that she knows to still expect you. However, if your arrival time will significantly interfere with other appointments, then your appointment may: (a.) transfer into a "walk-in" service to avoid other appointments from running behind schedule. or (b.) need to be rescheduled for a different date accompanied by a new deposit payment in addition to a late fee (the original deposit will forfeit as well). 
• In case you're wondering, Here's what we are doing during the pandemic.

Service Satisfaction, Safety, e.t.c.

• ​Please note that if a cosmetology appointment needs an adjustment to fully satisfy our guests, we give you a 3-day opportunity to do so at no additional cost. We do not give refunds.​
• ​PLEASE NO ADDITIONAL GUESTS INTO THE SALON. Seating is only available for guests receiving services and for staff.
• Do not bring children to your appointment. If children arrive with any guest, the appointment will be cancelled and charged a cancellation fee.
• For Health and Safety standards, we are unable to use outside products; unless prescribed by your doctor.
• Please follow social distancing guidelines during the pandemic in order to limit exposure.
• We are still required to follow safety guidelines. Please refer to: COVID-19 & Your Service for more information on how to comply with these new guidelines.

{Retail items are non-refundable and final sale}.

Pricing and policies are subject to change without notice.